FREQUENTLY ASKED QUESTIONS
We clean almost all IT equipment you could think of! We are specialist cleaners and the most commonly cleaned items include:
- PCs (internal and external) and laptops
- Phones, Switchboards and Faxes
- Printers and Photocopiers
- Servers and Server Rooms
This depends on the type of equipment, the amount of use and the surrounding environment. The frequency of cleaning is up to you, and whilst we can provide recommendation, whatever frequency suits your needs best is what we'll do.
For most offices, cleaning every 4 - 6 months will be sufficient.
We recommend cleaning every 3 months for equipment located in factories, warehouses, workshops and depots. This is due to the higher incidence of airborne particles and general grease and grime from a relatively dirtier environment.
Equipment located in call centres, trading and dealing rooms, customer service centres and public areas also benefit from a regular cleaning cycle. This is due to a relatively high frequency and intensity of use. We recommend a cleaning cycle of once every 3 - 4 months to maintain cleanliness.
We also clean on a 'one off' basis which is great if your office has been renovated and your equipment is covered in building dust. We can also clean out any dust and debris from the insides of your computer.
Most dedicated server rooms benefit from a clean every 3 or 6 months. Our operators are trained to work in such environments without disruption to your equipment.
We offer business hours and after hours cleaning services. However, we have found that after hours cleaning means less disruption for your staff. There is no additional cost to cleaning outside of office hours.
The cost depends on the frequency of the clean and the number of computers and printers. Larger sites qualify for a volume discount. The greater the cleaning frequency, the faster we clean the equipment. We pass on these efficiency savings through reduced prices.
Server room cleaning is charged at an hourly rate.
We provide quotes in advance of carrying out any work - this also applies to server room cleaning. The quote means there should be no nasty surprises on your invoice.
All prices are quoted exclusive of GST and are 'per item'. We only invoice for the number of items actually cleaned.
Typically it takes our trained operators anywhere between 10 and 20 minutes to clean the external surfaces of a computer and telephone. Allow an additional 10 to 20 minutes to clean the internal surfaces of a PC.
No. We prefer to have business relationships based on trust and do not require formal contracts. In addition, there are no penalties for cancelling our regular service.
When we clean a computer, we focus on the touch points (ie. the keyboard and mouse) and the monitor. We remove all of the dust, debris and food from beneath the keys. All grease and grime due to continual hand contact is also removed - not just from the tops of the keys but between the keys too, as well as from the mouse ball and rollers. The touch points are restored to a near-new hygienic condition. The dust is removed from monitor vents and finger marks are removed from the screen. Any pen marks and residual sticker glue are also removed.
An internal clean is only recommended for computers located in relatively dusty and dirty environments. Dust and debris will clog air vents and create an insulation layer over sensitive componentry. An impeded airflow results in an over-heated and under-performing computer. This service involves removing all dust and debris from external case vents cand crevices. We open the computer case, vacuum the case interior and remove dust and debris from the motherboard and other components, as well as blow dust out of the power supply unit.
Our trained operators wipe down all surfaces in a server room to remove any dust and debris. If required, we can also vacuum any under floor areas. Any PCs or similar located in a server room will also be cleaned upon request.
Our general purpose cleaning product is a combined de-greaser and anti-bacterial solution that provides anti-static protection. It has a faint citrus smell and is non-toxic. Stronger chemicals are used for residual glue and stubborn marks. A de-greaser lifts the grease from the surface without causing damage. We also have a variety of cleaning products for cleaning screens. Home cleaning products are not suitable for cleaning computer equipment and are often not de-greasers.
Yes. All of our operators are fully trained and supervised and wear clearly identifiable uniforms. We have documented cleaning procedures. We prefer to have all equipment turned off prior to cleaning particularly laptops, older PCs, Mac computers and PCs with Microsoft multi-media keyboards.
We have a policy of 'reinstatement'. We will make good any damage, if any, caused by our operators while cleaning. Where we cannot replace a broken item, we will deduct the cost of any damage done by our staff from our invoice. We require any damage to be notified to us within 2 working days of the clean. We reserve the right to not clean relatively old equipment, or equipment crucial to the continued operation of the business, if we believe our cleaning will cause damage to the equipment, or if failure of the equipment will cause a fundamental disruption to your business. We will only accept liability for damage caused during an internal clean where we saw that computer in operation prior to the internal clean.
No. We are specialist technology cleaners and we do not clean general office areas. We do however clean dedicated network server rooms and facilities as these are not usually cleaned by general office cleaners.
OBLIGATION FREE DEMO CLEAN
If you are based in Auckland or Wellington, we will visit your office and provide an obligation free demo clean. The only requirement is that you have at least 10 PCs on site.
Please contact us today to arrange a demo clean or for more information if you are based outside of Auckland.